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News from King County Transportation
Release date:
July 15, 2003
Go live to reconnect with items lost on Metro buses
Metro is offering a new service to help reunite passengers with items lost on the bus. “Live Help Online,” is an online chat service that allows Metro customers to connect with Lost & Found staff in real time.
“Metro Transit will pioneer this project to see how all of King County government might be able to use the latest chat technology to enhance customer service,” said County Executive Ron Sims. “The staff at Metro’s Lost and Found already have an excellent track record for customer care, so we knew they would be enthusiastic about a program that makes their service even better.”
The chat service is geared toward customers who are computer savvy and familiar with instant messaging. Lost and Found staffers can conduct several chats simultaneously, responding quickly to messages from customers during operating hours, and searching the database of lost items to try and find a match. It’s most helpful when customers can supply the following information:
- Description of article lost (color, brand name, fabric).
- Route number of the bus.
- Date and time item was lost.
- Where you boarded the bus.
- Where you were seated on the bus.
Metro’s new service is available on weekdays from 9 a.m. (once the found items have been sorted for the day) to 11:30 a.m., and then from 1:30 p.m. to 5 p.m.
Approximately 36,000 items are turned in to Metro’s Lost and Found office every year. Anything that is non-perishable is kept for 30 days before being donated to charity.
For more information and instructions on live chatting, visit the Lost & Found Live Help Online chat service at transit.metrokc.gov/cs/lostnfound.html.
Customers can still phone in questions about lost items by calling (206) 553-3090. |
