News Release
Release date: March 11, 2002
Nine out of 10 surveyed
say they're pleased with King County Metro service
The results of an annual King
County Metro Transit survey show that more than nine out of 10 respondents
say they are satisfied overall with bus service and agree that Metro
provides an "absolutely essential" King County service. And more
than seven out of 10 agree that taxpayers are getting their money's worth
from Metro Transit.
"These results show that
our citizens value performance and that our efficiencies in operation are
being welcomed," said King County Executive Ron Sims. "The
results also reflect my belief that transit must have a place in a
multimodal transportation system that includes roads and freeways."
Each year King County Metro
conducts a random survey of county residents called the Rider/Non-Rider
Survey. The goal is to get a reading of perceptions and awareness of Metro
services; monitor attitudes toward Metro; gauge ridership and satisfaction
with Metro as a public transit provider; and identify travel, demographic
and attitudinal characteristics of both riders and those who choose not to
ride. For this survey, Northwest Research Group surveyed 2,400 people at
random by telephone in October 2001. The survey has a margin of error of
plus or minus 2.4 percent. Some key results from 2001 are as follows:
King County Metro services
are highly valued by County residents.
- 92 percent of
respondents agree that Metro provides an "absolutely
essential" King County service.
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- 71 percent believe
that King County taxpayers get their money's worth from Metro
Transit. This result also held for each of King County's major
service areas -- Seattle and north county, south county and
the Eastside.
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King
County Metro is doing a good job of meeting its mission and goals.
- Almost 90 percent
of respondents agreed that Metro helps improve the quality of
life.
- Close to 80
percent felt Metro provides excellent public transportation
service.
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King
County Metro rates highly in customer satisfaction.
- More than 90
percent of customers are satisfied overall with Metro Transit.
- Satisfaction
remained high in 2001 despite service reductions and a fare
increase needed as a result of Initiative 695.
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King
County residents do not believe that building more roads alone
will solve the county's transportation problems.
- Almost 70 percent
of respondents disagreed with the statement: "The best
way out of this traffic mess is to build more roads."
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"I'm pleased to see that
our customers continue to appreciate public transit as an important part
of our overall transportation solution," said King County Metro
Transit General Manager Rick Walsh. "On behalf of Metro, I'd like to
thank all those who took part."
For downloadable versions
of these five charts created in Excel, please visit our
This Week in Transportation page at:
http://www.metrokc.gov/kcdot/news/thisweekarch/tw020311_survey.htm
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