SAVE THE DATE!
Cultural Awareness Training, June 5, 9 a.m. - 5 p.m., Chinook Room 123
Cross cultural competency is necessary to effectively work with and serve diverse populations. This interactive class will give each participant 1) an opportunity to explore in safe environment their personal challenges working with a diverse workforce and serving diverse clients and communities, 2) tools to use for effective engagement/service at an individual and institutional service delivery level, and 3) guidance in developing a personal plan to strengthen their own cross cultural capacity. Course content includes the basics of culture, the functionality of generalizations versus stereotypes, the difference between cross-cultural competency and cultural sensitivity/awareness, understanding worldview, naming cultural dimensions, common American divergent meaning and significance, identity based versus culture based conflict, cross cultural engagement tools and cross cultural competency enhancing traits.
Making Life Easier 2013 webinar schedule
For questions about any training opportunities you see on this website, or to make suggestions for training that you would like to see offered, please send us an email.
Looking For Trainers!! Do you like training others? Are you positive and passionate about learning? Are you looking to develop your current skills to include training and development? We are looking for some King County employees who are interested in training. Employees should have expertise in the area they are proposing to teach. The Employee Development team will be providing a “Train the Trainer” workshop to help prospective trainers develop or enhance their skills in teaching and training. If you are interested and have talked to your supervisor about this opportunity, email Cyndi.schaeffer@kingcounty.gov
Please make sure that you have the approval of your manager before attending any training. If there is a fee associated with the training, make sure that your manager understands that this training is not already pre-paid by King County and that your home department will be responsible for all associated fees.
Using Pivot Tables in Excel - Morning, May 28, 8 - 11:30 a.m., TLG Learning Limited seating available Note: There is a $66 charge to your department for this technology class. Learn to create and analyze Pivot Table data, including: Building Pivot Tables, Analyzing data using Pivot Tables, and Presenting Pivot Table data visually. Please note that class fees for ALL TECHNOLOGY training classes will be billed to individual departments. Please make sure that you have the approval of your manager and that she or he understands that this training will be paid by the participant's home department. For this class through TLG Learning, home departments will be charged $66 per student for this class. After registering, please email the following information to kctraining@kingcounty.gov: Project Number, Task Number, Expenditure Type (Typically, ‘53814 TRAINING’). Register Here: http://kcexcelpivottablessection24.eventbrite.com/#
Using Pivot Tables in Excel - Afternoon, May 28, 12:30 - 4 p.m., TLG Learning Limited seating left Note: There is a $66 charge to your department for this technology class. Learn to create and analyze Pivot Table data, including: Building Pivot Tables, Analyzing data using Pivot Tables, and Presenting Pivot Table data visually. Please note that class fees for ALL TECHNOLOGY training classes will be billed to individual departments. Please make sure that you have the approval of your manager and that she or he understands that this training will be paid by the participant's home department. For this class through TLG Learning, home departments will be charged $66 per student for this class. After registering, please email the following information to kctraining@kingcounty.gov: Project Number, Task Number, Expenditure Type (Typically, ‘53814 TRAINING’). Register Here: http://kcexcelpivottablessection25.eventbrite.com/#
Stress Management, May 29, 1 - 4:30 p.m., Chinook Room 123
Surveys show that most Americans experience challenges with stress at some point during the year. In looking at the causes of stress, remember that your brain comes hard-wired with an alarm system for your protection. Unfortunately, the nonstop stress of modern life means that your alarm system rarely shuts off. That's why stress management is so important. Stress management gives you a range of tools to reset your alarm system. Without stress management, all too often your body is always on high alert. Over time, high levels of stress lead to serious health problems. Don't wait until stress has a negative impact on your health, relationships or quality of life. Start practicing a range of stress management techniques today. We will learn a variety of strategies and techniques for not only identifying the sources of stress in our lives, but also effectively managing stress, including meditation techniques and "Yoga at Your Desk" in this half-day training. Register Here: http://kcstressmanagementmay13.eventbrite.com/#
Customer Service Training Session 1 - May 30, 8 - 11:30 a.m., Chinook Building Room 126
"King County Customer Service Training: How to identify and deliver ‘no wrong door’ service tailored to your job and work group"
Please join us to learn and share tips and tools to make delivering excellent customer service easier and more consistent, and help make your workplace more efficient, effective and supportive. In this training, we’ll show you: 1. How to identify and resolve customer requests within the scope of your job 2. How supervisors and staff can support each other in providing noteworthy service 3. How customer service changes coupled with process improvements can reduce workloads and improve employee morale. Class includes voluntary role plays based on actual county employee/customer scenarios. We’ll also identify easy strategies for preventing and defusing difficult interactions, and delivering exceptional service to both internal and external customers. Instructor: Meg Winch, Communications Resources Northwest and Natasha Jones, King County Director of Customer Service. Registration required. Limit: 25 employees. For more information, contact Natasha Jones, 206-263-9623. Register Here: http://kccustomerservicesession1may2013.eventbrite.com/#
Using Pivot Tables in Excel - Morning, May 30, 8 - 11:30 a.m., TLG Learning Limited seating available Note: There is a $66 charge to your department for this technology class. Learn to create and analyze Pivot Table data, including: Building Pivot Tables, Analyzing data using Pivot Tables, and Presenting Pivot Table data visually. Please note that class fees for ALL TECHNOLOGY training classes will be billed to individual departments. Please make sure that you have the approval of your manager and that she or he understands that this training will be paid by the participant's home department. For this class through TLG Learning, home departments will be charged $66 per student for this class. After registering, please email the following information to kctraining@kingcounty.gov: Project Number, Task Number, Expenditure Type (Typically, ‘53814 TRAINING’). Register Here: http://kcexcelpivottablessection26.eventbrite.com/#
Customer Service Training Session 2 - May 30, 1 - 4:30 p.m., Chinook Building Room 126
"King County Customer Service Training: How to identify and deliver ‘no wrong door’ service tailored to your job and work group"
Please join us to learn and share tips and tools to make delivering excellent customer service easier and more consistent, and help make your workplace more efficient, effective and supportive. In this training, we’ll show you: 1. How to identify and resolve customer requests within the scope of your job 2. How supervisors and staff can support each other in providing noteworthy service 3. How customer service changes coupled with process improvements can reduce workloads and improve employee morale. Class includes voluntary role plays based on actual county employee/customer scenarios. We’ll also identify easy strategies for preventing and defusing difficult interactions, and delivering exceptional service to both internal and external customers. Instructor: Meg Winch, Communications Resources Northwest and Natasha Jones, King County Director of Customer Service. Registration required. Limit: 25 employees. For more information, contact Natasha Jones, 206-263-9623. Register Here: http://kccustomerservicesession2may2013.eventbrite.com/#
Using Pivot Tables in Excel - Afternoon, May 30, 12:30 - 4 p.m., TLG Learning Limited seating available Note: There is a $66 charge to your department for this technology class. Learn to create and analyze Pivot Table data, including: Building Pivot Tables, Analyzing data using Pivot Tables, and Presenting Pivot Table data visually.
Please note that class fees for ALL TECHNOLOGY training classes will be billed to individual departments. Please make sure that you have the approval of your manager and that she or he understands that this training will be paid by the participant's home department. For this class through TLG Learning, home departments will be charged $66 per student for this class. After registering, please email the following information to kctraining@kingcounty.gov: Project Number, Task Number, Expenditure Type (Typically, ‘53814 TRAINING’). Register Here: http://kcexcelpivottablessection27.eventbrite.com/#
Change Management for Process Improvement for Individual Contributors (Section 1), June 4, 8:30 - 11:30 a.m. City University, 521 Wall St, Ground floor conf. room http://www.cityu.edu/
This workshop addresses critical issues related in experiencing change. Frameworks of transformational and continuous change are described, as well as practical applications. Self-assessment of individual change styles allows participants to evaluate their own styles within the context of the organization, and allows participants to develop personal strategies of coping with and participating in change. Practical applications to real change opportunities are explored. Use these techniques for implementation of Lean events, as well as ongoing, continuous change. Register: http://kcchangemgmtprocessimpindivcontributorjune2013-1.eventbrite.com/#
Communicating with Deaf, Hard of Hearing and Deaf-Blind People, June 4, 1 – 3 p.m. Chinook Building, Rhododendron room (2nd floor)
Deafness is one of the most common disabilities, and there are many ways to communicate effectively with someone who has difficulty hearing. This workshop will discuss sign language interpreters, telecommunications relay services, and assistive listening devices. Preregistration is required- contact Roxanne Vierra, Disability Compliance Specialist at the Office of Civil Rights, 206-263-2431 or Roxanne.Vierra@kingcounty.gov.
Change Management for Process Improvement for Individual Contributors (Section 2), June 4, 12:30 - 3:30 p.m. City University, 521 Wall St, Ground floor conf. room http://www.cityu.edu/
This workshop addresses critical issues related in experiencing change. Frameworks of transformational and continuous change are described, as well as practical applications. Self-assessment of individual change styles allows participants to evaluate their own styles within the context of the organization, and allows participants to develop personal strategies of coping with and participating in change. Practical applications to real change opportunities are explored. Use these techniques for implementation of Lean events, as well as ongoing, continuous change. Register: http://kcchangemgmtprocessimpindivcontributorjune2013-2.eventbrite.com/#
Basic Equity and Social Justice Training, June 5, 8:30 a.m. - noon, Chinook room 126
King County’s work on Equity and Social Justice is an integrated approach that applies the King County Strategic Plan’s “fair and just” principle intentionally in all that the county does. Participants will be asked to share their ideas on how King County, their department and division/work group can move forward on reducing inequities in all aspects of its decision-making, organizational practices, and community engagement. This 3.5 hour training will cover topics such as the importance of Equity and Social Justice in King County, Equity and Social Justice guiding principles & practices and how they apply to county policies, the Determinants of Equity, organizational practices, delivery of services and community engagement. It will include a facilitated discussion of part of the film series "Unnatural." Register: http://kcbasicesjtrainingjune13.eventbrite.com/#
Cultural Awareness Training, June 5, 9 a.m. - 5 p.m., Chinook Room 123
Cross cultural competency is necessary to effectively work with and serve diverse populations. This interactive class will give each participant 1) an opportunity to explore in safe environment their personal challenges working with a diverse workforce and serving diverse clients and communities, 2) tools to use for effective engagement/service at an individual and institutional service delivery level, and 3) guidance in developing a personal plan to strengthen their own cross cultural capacity. Course content includes the basics of culture, the functionality of generalizations versus stereotypes, the difference between cross-cultural competency and cultural sensitivity/awareness, understanding worldview, naming cultural dimensions, common American divergent meaning and significance, identity based versus culture based conflict, cross cultural engagement tools and cross cultural competency enhancing traits. Registration: http://kcculturalawarenessjune2013.eventbrite.com/#
Coaching/Feedback, June 11, 8 a.m. - noon, Seattle Municipal Tower room 5531
This half-day training covers what is involved in getting work done through others. Course content includes giving clear behavioral expectations, effective outcome-based task assignments, motivational coaching and feedback, delegation, decision-making models, removing barriers to effective communication and conflict resolution. Register: http://kccoachingfeedbackjune13.eventbrite.com/#
"Be Linked In or Be Left Out" - An Introduction to LinkedIn, June 18, 1 – 4 p.m. Chinook Building, Room 133 (Computer Lab)
With over 200 million members in more than 80 countries, LinkedIn has become an essential resource and tool for managing one’s career, personal “brand” and reputation. LinkedIn helps you to research and unlock the hidden job market, be found for business opportunities, stay abreast of trends in your industry, expand your network, join groups and participate in discussions. This workshop is for beginners and is a combination of lecture and hands-on experience. Bring an electronic or hard copy of your employment and education history. You will receive one-on-one assistance as you begin creating your LinkedIn profile during class. No cost (limited to 30) Register: http://kclinkedintrojune18.eventbrite.com
Agile Project Management, June 20, 8:30 a.m. - 12:30 p.m., Chinook Building 121
Are you using Agile? Do you want to know more about Agile? The Agile Guide Team will be giving a practical half-day class on Agile project management. The goal of this class is to clarify what constitutes an ‘Agile’ practice, and, to show you how you can adapt Agile practices to meet your project’s needs.
The class will be a combination of teaching and exercises including participation with attendees. The core elements of the class will include: · Building high performing teams · Improved communication · Risk management · Continuous improvement
Register: http://kcagileprojectmanagementjune13.eventbrite.com/#
KC Customer Service Training (Session 1) June 24, 8 - 11:30 a.m. Chinook Building 115
Please join us to learn and share tips and tools to make delivering excellent customer service easier and more consistent, and help make your workplace more efficient, effective and supportive. In this training, we’ll show you: 1. How to identify and resolve customer requests within the scope of your job 2. How supervisors and staff can support each other in providing noteworthy service 3. How customer service changes coupled with process improvements can reduce workloads and improve employee morale. Class includes voluntary role plays based on actual county employee/customer scenarios. We’ll also identify easy strategies for preventing and defusing difficult interactions, and delivering exceptional service to both internal and external customers. Register Here: http://kccustomerservicesession1june2013.eventbrite.com/#
KC Customer Service Lunch & Learn June 24, noon - 12:45 p.m. Chinook Building 115
Do you have a customer service question for county leaders? Please join us for a lunch hour brown bag panel discussion and Q & A with Deputy County Executives Fred Jarrett and Rhonda Berry, and Director of Customer Service Natasha Jones. Topics include the countywide Customer Service focus, how customer service and employee satisfaction are connected, and how customer service relates to the Strategic Plan and Continuous Improvement effort. Register Here: http://kccustomerservicelunchandlearnjune2013.eventbrite.com/#
KC Customer Service Training (Session 2) June 24, 1 - 4:30 p.m. Chinook Building 115
Please join us to learn and share tips and tools to make delivering excellent customer service easier and more consistent, and help make your workplace more efficient, effective and supportive. In this training, we’ll show you: 1. How to identify and resolve customer requests within the scope of your job 2. How supervisors and staff can support each other in providing noteworthy service 3. How customer service changes coupled with process improvements can reduce workloads and improve employee morale. Class includes voluntary role plays based on actual county employee/customer scenarios. We’ll also identify easy strategies for preventing and defusing difficult interactions, and delivering exceptional service to both internal and external customers. Register Here: http://kccustomerservicesession2june2013.eventbrite.com/#
Service Animals, June 25, 1:30 – 3 p.m. Chinook Building, Rhododendron room (2nd floor)
People with disabilities who use service animals may bring them into county facilities. This workshop covers who is disabled, what service animals do, how to tell a service animal from a pet, and what to do if an animal misbehaves. Preregistration is required- contact Roxanne Vierra, Disability Compliance Specialist at the Office of Civil Rights, 206-263-2431 or Roxanne.Vierra@kingcounty.gov.
Working with the Four Generations, June 26, 8:30 a.m. - noon, Chinook Building room 126
Every generation has its own perspective and unique values. In today’s workforce, there are four generations actively working together in the workplace struggling to understand one another’s point of view. This workshop will help you to understand the factors that have shaped each generation’s perspective, what drives each generation, and how each generation arrives at the conclusions they draw. Through this understanding, we will discover greater mutual respect, how to better communicate with and motivate those of a different generation, how to style flex, and generally learn to work together more productively and efficiently. Register Here: http://kcfourgenerationsjune13.eventbrite.com/#
Full-day classes run from 9:00 am to 4:00 pm with an hour for lunch
Please note that class fees for all Technology training classes will be billed to individual departments. Please make sure that you have the approval of your manager and that she or he understands that this training will be paid by the participant's home department. Home departments will be charged $160 per student for this class.
College Class Locations