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Welcome to KingStat 2012

April 19, 2012

Christie True

Christie True
Director for DNRP

The "King County Strategic Plan, 2010 - 2014: Working Together for One King County" is a key component in Executive Constantine's work to reform County government to enhance customer service, improve equity and social justice, and achieve greater efficiency and productivity. Much of our performance improvement work is focused on aligning Department of Natural Resources and Parks (DNRP) programs to the goals, objectives and strategies outlined in the King County Strategic Plan.

Progress is being made quickly, as DNRP has a robust performance management program in place that addresses key strategic plan elements, including customer satisfaction, partnerships, efficiencies and employee engagement. We also collect, analyze, and portray a broad spectrum of findings about environmental and community conditions that the strategic plan seeks to influence, such as forest cover, climate adaptation and clean water.

Additionally, DNRP is advancing several priority areas for internal process and performance improvements, including:

  • Identifying and responding to "drivers of satisfaction" that are important to those with whom we have direct customer transactions;
  • Using service delivery results and outcomes as we gather input and guidance from various partners and the public;
  • More clearly sharing performance expectations with employees through scorecard tools; and
  • Using a DNRP product catalog to define performance improvements, including customer satisfaction, efficiency and equity in service delivery.

Our performance management system is configured to meet the needs of several audiences and users:

  • For elected officials in King County, performance information helps them keep our programs accountable by reporting results and identifying areas for improvement;
  • For DNRP leadership, performance information shows what strategies are succeeding, and where adjustments are needed to improve outcomes;
  • For public, private, and community-based partners and collaborators, performance information provides
  • a snapshot of current priorities and helps elicit stakeholder
  • feedback; and
  • For DNRP employees, performance information helps define priorities, establishes targets and provides feedback on the results of their work.

Thank you for your interest in DNRP's performance. Please let us know about suggestions for adjusting priorities, improving our performance, or improving how we report on results. We recognize performance improvement is an ongoing journey, and are glad for your help along the way.

Sincerely,
Christie True, Director
King County Department of Natural Resources and Parks



Chart showing 2010 King County environmental conditions and DNRP preformance results by goals areas
Updated: June 12, 2012