Director for DNRP
Improving performance continues to be a very high priority for the Department of Natural Resources and Parks in 2014 and 2015. Most of our performance improvements activities are driven by stakeholders and customers, employees, and the King County Strategic Plan.
Through customer surveys and stakeholder feedback, we have identified program and product improvements, including adjustments to capital projects, changes in operations, and more inclusive ways to engage communities. For example, based on input from cities, we have expanded the GreenTools program to better address stormwater and climate changes challenges, and have expanded the Green Schools program to address campus energy and water efficiency.
Internally-driven and employee-initiated efforts include Lean initiatives, like improving the 60% design review process for capital projects in the Wastewater Treatment Division. These Lean efforts typically improve product quality and the efficiency of our service delivery though process improvement steps that include diagnostics, design, implementation and evaluation. Where possible, DNRP utilizes the tools and resources of Executive's Office of Continuous Improvement.
To address priorities outlined in the King County Strategic Plan, we are aligning efforts on climate and energy, and taking new strides toward quality workforce and equity and social justice. The Strategic Climate Action Plan helps align efforts on climate protection and responding to climate change, as well as energy efficiency, green building, recycling and land management.
The Quality Workforce goal of the King County Strategic Plan guides our leadership development initiative, an effort to:
- Identify competencies essential for various leadership roles
- Assess and help existing employees develop leadership competencies
- Promote existing employees who can learn and apply competencies
These efforts in performance management are paying off. Increasingly, DNRP employees are driving performance improvements by identifying and implementing more efficient and customer-driven product and service delivery.
Compared to other departments, DNRP employees are more positive about continuous improvement efforts, and between '08 and '10, DNRP achieved a significant increase in the percent of employees who agree with the statement, "Employees in my Division are held accountable for their performance at work."
Many thanks to the untold DNRP employees who are driving performance improvement on a daily basis, and to our customers and stakeholders who provide the feedback needed to helps us better serve. We appreciate your help on our continuous improvement journey.
Christie True, Director
King County Department of Natural Resources and Parks
King County Department of Natural Resources and Parks (DNRP) 2014 Performance Summary
Minimize waste and emissions, maximize resource re-use and recovery, foster environmental stewardship, promote conservation, and protect and restore habitats, ecological functions and aquatic conditions.
People and Communities
Protect and improve human health and safety, foster community-building and healthy living, and preserve and enhance historic properties.
and Economic Vitality Support King County's prosperity and ensure ratepayer value through effective, efficient and equitable programs.
Develop and empower our most valuable asset our employees; build internal capacity for excellence, equity and fairness in service delivery.
DOT Department of Transportation
FMD Facilities Management Division
SWD Solid Waste Division
WLR Water & Land Resources Division
WTD Wastewater Treatment Division